Applications for this position are closed

We're looking for someone to support our UK Leasing Manager, to ensure a smooth customer journey is maintained from the point of sale via our Field Sales Team to the installation of our phone systems by our Telecoms Engineers. This role will ensure that all the correct paperwork is obtained and that the customer is kept abreast of the on-boarding process. Berry prides itself on providing exceptional levels of customer service, and this role plays a key part in the customer's introduction to our organisation.

Role overview

The successful candidate will be responsible for ensuring the initial formal processes of becoming a new Berry customer are dealt with efficiently and professionally.

Duties:

  • Processing all paperwork and contracts
  • Ensuring documentation is processed and stored correctly adhering to GDPR regulations
  • Processing third party finance applications for customer orders
  • Sending Welcome Emails to customers to ensure they are aware of the next steps
  • Processing customer subsidies  
  • Liaising with colleagues, customers and third party finance providers
  • Answering customer queries in a timely manner

Skills/qualifications:

  • Great attention to detail
  • High level of administrative skills
  • Previous experience in telecoms desired but not essential
  • Excellent written and verbal communication skills
  • The ability to work well under pressure and to tight deadlines
  • Strong customer service skills
  • GCSE or equivalent in Maths and English
  • A good working knowledge of IT programs, including Microsoft Excel

Our comprehensive benefits package also includes:

  • Free hot and cold drinks
  • Free fruit
  • 20 days annual leave per year, plus bank holidays and an additional day’s holiday for your birthday 
  • Additional holiday entitlement also increasing by 1 day per each completed year of service (capped at 30 days in total)
  • 4% pension contribution
  • A huge range of staff benefits including free coffee, cinema tickets, financial and legal advice. Full list of benefits here.
  • Incentives, days out and social events. 

Watch our video to find out what it's like to work for Berry Telecom.



If you'd like to apply, please use the application form on this page before Friday 6th March 2020.
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