Customer Care Team

Are you a social person and enjoy helping others meet their goals? If you thrive on providing a high level of customer care and enjoy solving problems, we have the perfect job for you. Help people feel heard, valued, and supported every day.

Join Berry’s Customer Care Team

Our Customer Care team prides itself on delivery the highest levels of quality service to our very loyal and treasured customer base.

We’re a team of customer champions, their mission is to go above and beyond for Berry’s customers, ensuring their telecoms experience is as hassle free and as smooth as possible. You probably won’t find another working environment that’s more fun with a true family-feel.

Customer Care – Role Highlights

The focus of our Customer Care team is firstly to ensure the transition of our customer’s previous telecoms supplier to Berry is as smooth and efficient as possible. Berry will take care of all the ‘behind the scenes’ transition work and keep the customer informed at every step of the way. Once the customer is on board with Berry, this team will ensure smooth billing procedures, customer correspondence and query handling. Highlights of our Customer Care roles include:

  • 21 days annual leave, an extra day for your birthday & an extra day per each year of service (capped at 30 days in total)
  • Incentives & rewards including company-wide holidays abroad, team nights out, team building days
  • Fun and vibrant working environment

Who Will Succeed?

To thrive in our Customer Care team you must really care about our customers. 

Successful applicants will also demonstrate:

  • Exceptional listening skills
  • Team work – this role relies heavily on co-operation of many other internal teams, especially our Technical Team.
  • Positive outcome focused
  • Candidates must always strive to reach a satisfactory solution for our customers
  • Attention to detail – the devil’s in the detail
  • Noticing the detail and ensuring ‘every little thing’ is taken care of
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